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Hot Potatoes: Serving every client with a sense of urgency
It happens to me – and I’ll bet it happens to you – every day. I see folks who work much harder than the average person, and I ask myself, “What is it that drives these people to work as if their lives depend on it?”
It’s called a sense of urgency. If you’re in the client service business, you may already recognize the importance of doing business with a sense of urgency – especially in a down economy. If not, then it’s time for a wake up call.
In retail, Nordstrom raised the bar for department store customer service. In the hotel business, Four Seasons is known for going the extra mile to make guests happy.
In our Web-driven society, people are multitasking like never before, and they are cramming more productivity into less time. Customers need exceptional service and they need it exceptionally fast. When it comes to customer retention in the business-to-consumer (B2C), business-to-business (B2B) and business-to-government (B2G) marketplaces, your responsiveness is often the deciding factor for success.
Looking for an article or trusted interview source on advertising, branding, marketing and public relations? Contact Jessica Klenk at 301-588-2900 or via .(JavaScript must be enabled to view this email address).